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The art of effective listening is essential to clear communication,
by James Cash Penney

The art of effective listening is essential to clear communication,
and clear communication is necessary to management success.
- James Cash Penney

Honor bespeaks worth. Confidence begets trust.
Service brings satisfaction.
Cooperation proves the quality of leadership.
- James Cash Penney

The best of merchandise will go back to the shelf unless
handled by a conscientious,
tactful salesman.
- James Cash Penney

The best teamwork comes from men who are working independently
toward one goal in unison.
- James Cash Penney

 

We can serve our customers well only if our buying jobs are right.
You cannot sell if you haven't ordered wanted goods into your store.
- James Cash Penney

It is the service we are not obliged to give that people value most.
- James Cash Penney

As a rule, we find what we look for;
we achieve what we get ready for.
- James Cash Penney

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The men who have furnished me with my greatest inspiration
have not been men of wealth,
but men of deeds.
- James Cash Penney

Responsibilities are given to him on whom trust rests.
Responsibility is always a sign of trust.
- James Cash Penney

Every man must decide for himself whether he shall
master his world or be mastered by it.
- James Cash Penney

I believe in trusting men, not only once but twice -
in giving a failure another chance.
- James Cash Penney

Clock watchers never seem to be having a good time.
- James Cash Penney

No matter what his position or experience in life,
there is in everyone more latent than developed ability;
far more unused than used power.
- James Cash Penney

Success cannot come from standstill men.
Methods change and men must change with them.
- James Cash Penney

Success will always be measured by the extent to which
we serve the buying public.
- James Cash Penney

I cannot remember a time when the Golden Rule was not my motto and precept,
the torch that guided my footsteps.
- James Cash Penney

We get real results only in proportion to the real values we give.
- James Cash Penney

No serious-minded man should have time for the mediocre
in any phase of his living.
- James Cash Penney

I was long brought up to think that it was nothing
short of a crime to miss a sale.
- James Cash Penney

Exchange ideas frequently.
- James Cash Penney

The keystone of successful business is cooperation.
Friction retards progress.
- James Cash Penney

It was always my practice to train salespeople under my direct supervision,
and to treat children with the utmost consideration.
- James Cash Penney

Luck is always the last refuge of laziness and incompetence.
- James Cash Penney

The Golden Rule finds no limit of application in business.
- James Cash Penney

The five separate fingers are five independent units.
Close them and the fist multiplies strength.
This is organization.
- James Cash Penney

The problem with the bronco is to get on and stay on.
This is the problem with the Golden Rule-to understand and apply.
- James Cash Penney

I never trust an executive who tends to pass the buck.
Nor would I want to deal with him as a customer or a supplier.
- James Cash Penney

Courteous treatment will make a customer a walking advertisement.
- James Cash Penney

A merchant who approaches business with the idea of
serving the public well has nothing to fear from the competition.
- James Cash Penney

The disciplined are free.
- James Cash Penney

No company can afford not to move forward.
It may be at the top of the heap today but at the bottom of the heap tomorrow,
if it doesn't.
- James Cash Penney

There has never been a time when a career in the Penney
Company was not a challenge that brought out the best in a man.
- James Cash Penney

Salesmanship, too, is an art; the perfection of its
technique requires study and practice.
- James Cash Penney

Determine to do some thinking for yourself.
Don't live entirely upon the thoughts of others.
Don't be an automaton.
- James Cash Penney

Growth is never by mere chance; it is the result of forces working together.
- James Cash Penney

Men are not great or small because of their material possessions.
They are great or small because of what they are.
- James Cash Penney

A store's best advertisement is the service its goods render,
for upon such service rest the future,
the good-will, of an organization.
- James Cash Penney

I do not believe in excuses.
I believe in hard work as the prime solvent of life's problems.
- James Cash Penney

No business can succeed in any great degree without
being properly organized.
- James Cash Penney

The greatest teacher I know is the job itself.
- James Cash Penney

It is always the start that requires the greatest effort.
- James Cash Penney

There's no better friend to any merchant than a fair competitor.
- James Cash Penney

The thought in my mind was that I must be a good merchant.
If I were a good merchant, the rest would probably take care of itself.
- James Cash Penney

Change is vital, improvement the logical form of change.
- James Cash Penney

My definition of an executive's job is brief and to the point.
It is simply this: Getting things done through other people.
- James Cash Penney

Do not primarily train men to work.
Train them to serve willingly and intelligently.
- James Cash Penney

The well-satisfied customer will bring the repeat sale that counts.
- James Cash Penney

I believe a man is better anchored who has a belief in the Supreme Being.
- James Cash Penney

Theory is splendid but until put into practice,
it is valueless.
- James Cash Penney

Too many would-be executives are slaves of routine.
- James Cash Penney

Salesmanship is limitless.
Our very living is selling.
We are all salespeople.
- James Cash Penney

Selling is our No.
1 job.
Never get away from selling a lot of merchandise personally.
The more you sell the more you learn.
- James Cash Penney

Tell me what company thou keepst,
and I'll tell thee what thou art.
- Miguel de Cervantes

Your life is the manifestation of your dream;
it is an art.
You can change your life anytime if
you aren't enjoying the dream.
- don Miguel Ruiz

Besides the noble art of getting things done,
there is the noble art of leaving things undone.
The wisdom of life consists in the elimination of non-essentials.
- Lin Yutang

Courage is the art of being the only one
who knows you're scared to death.
- Earl Wilson

Motivation is the art of getting people to do
what you want them to do because they want to do it.
- Dwight D. Eisenhower

The supreme art of war is
to subdue the enemy without fighting.
- Sun Tzu

When I make art, I think about its ability to connect with others,
to bring them into the process.
- Jim Hodges

Art hurts.
Art urges voyages - and it is easier to stay at home.
- Gwendolyn Brooks

Fashion is only the attempt to realize art in living
forms and social intercourse.
- Francis Bacon

Creativity is allowing yourself to make mistakes.
Art is knowing which ones to keep.
- Scott Adams

Advertising is the greatest art form of the 20th century.
- Marshall McLuhan

When I think of art I think of beauty.
Beauty is the mystery of life.
It is not in the eye it is in the mind.
In our minds there is awareness of perfection.
- Agnes Martin

Rationalism is the enemy of art, though necessary as
a basis for architecture.
- Arthur Erickson

The essence of all art is to have pleasure in giving pleasure.
- Dale Carnegie

To say that a work of art is good, but incomprehensible to the majority of men,
is the same as saying of some kind of food that it
is very good but that most people can't eat it.
- Leo Tolstoy

Art consists of limitation.
The most beautiful part of every picture is the frame.
- Gilbert K. Chesterton

The business of art is to reveal the relation between man and his environment.
- David Herbert Lawrence

Art is not a study of positive reality,
it is the seeking for ideal truth.
- John Ruskin

My love of fine art increased - the more of it I saw,
the more of it I wanted to see.
- Paul Getty


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